SHIPPING POLICIES
Handling Time:
In stock items requires 2-3 working days to ship the item except festive season. Saddlery items take 5 to 6 working days to ship as leather items kept in stock will be reviewed and properly finished before shipping. For custom made order specially saddlery as they are completely handmade and took time so, we take 4 to 6 weeks to deliver after order placed.
Free Shipping
Orders over $100 are eligible for FREE Shipping for US customers except the Alaska/Hawaii and other remote locations.
Returns on FREE SHIPPING orders may be charged a minimal restocking fee.
Address Changes
We request you to verify your shipping address at the time of placing order properly as the address correction/change will cost addition charges lived by our shipping partner
Express Shipping
When an express shipping option is selected, the order will be put at the top of the list to ship out in order to get there in the time slot requested. Any orders placed after 3 pm Friday WILL NOT process until the following MONDAY, please keep that in mind when selecting express shipping.
Shipping Providers
We partner with DHL Express and FedEx. You'll receive a shipping confirmation e-mail that will confirm which carrier was used for your products.
Refused/Undeliverable Shipments
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, We reserve the right to retain the original shipping/handling fee and to require additional payment for costs we incur related to the return of the undeliverable packages or merchandise to us before reshipping.
Drop Shipping
We also provide a drop shipping facility. The item will be shipped directly to your buyers for more details on drop shipping please contact us.
Duty And Taxes
Please note Duty and Customs fees may be applicable as per the destination country's import policy. That fee will be payable by the buyer.